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Home > Security
and Exchanges
Security and Exchanges
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Mine Store Return Policy
If you are not fully satisfied within 2 weeks
(14 days) of the delivery date, please return your order to us.
Call our dedicated customer service at (307) 221-3126 and they will
assign to you a Return Materials Authorization (RMA) which allows
us to keep track of the return.
The returned product must be in new and unused
condition, in the original box with all the documentation, parts
and accessories to insure full credit. "New and unused"
means sale-able condition, not dirty and not washed. We cannot accept
returns for an item with any indications that it has been used.
Return shipping costs are your responsibility
unless the item is damaged or defective. All our products are custom
orders and therefore are subject to a 30% restocking fee as we cannot
resell the product. If you have any questions about the restocking
fee as it pertains to your order please call us before we ship the
product as once it leaves the warehouse we have incurred our cost.
We love satisfied customers so if you have any
questions about this policy, please feel free to contact us via
e-mail at admin@babyminestore.com
or via telephone at (307) 221-3126.
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received
your return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken
or defective, we will either replace the broken parts if possible
or ship out a new one completely at our expense.
Requests for replacement parts will be processed
as quickly as possible. Please note that we are not able to express
ship replacement pieces.
We work hard to make your shopping experience
at Baby Mine Store an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or
exchanged product back from you. Within 72 hours of receiving the
item back in our warehouse, you will receive an e-mail that reflects
that your credit card has been credited.
All refunds granted are for the purchase price
of the product only and can only be issued to the credit card used
at purchase.
Canceling Your Order
If you have placed an order and would like to
cancel it, please call us at (307) 221-3126 within two hours of
placing your order to cancel it free of any charges.
Don't worry! Even after the two hours, our friendly
customer service will do all that we can to stop the items from
being processed and/or shipped but there is no guarantee that we
will be able to stop it in time. Orders or portions of orders that
have shipped before before we receive a written/emailed cancellaton
from you and have been able to transmit that to the shipping company
cannot be cancelled but may be returned subject to the Return Policy
of the store.
Baby Mine Store - Privacy Policy
We promise never to sell any customer's information
to any third party. This is our pledge to you, our customer. Any
information gathered on this site will be used only by BabyMineStore.com.
One month after your order is placed; your credit card information
is automatically deleted from our database. Your privacy is our
first and main concern. We understand that you want to be able to
purchase Baby Mine Store and other seafood online and not have to
give away your personal information to do so.
Limitations: Even though we try our best to ensure
your privacy and security and always look to use the best available
and tested technologies to guard and protect our website and our
customers, we face the same risks as all Internet companies.
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