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Home > Shipping, Rates, Security, and Exchanges
Shipping, Returns,
Policies, and Exchanges
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Baby
Mine Shipping Policy
The flat shipping rate per order applies to most
orders. However, there may be shipping surcharges for:
- Orders shipped outside the contiguous 48 United States
- Large or heavy items
- Orders shipped to an APO
- Other factors that make an item more expensive than usual to ship
All items shipped to Alaska, Hawaii, APO addresses, and U.S. Possessions
will likely have a surcharge added that will not be calculated automatically
at checkout. Please email or call for pricing, which will depend
on the several factors, including weight, size, and whether the
manufacturer offers USPS shipping. Baby mine store generally does
not ship outside of the U.S.; please call or email us at customerservice@babyminestore.com
to ascertain whether an order may be shippable outside of the U.S.
and, if so, what incremental charges may be incurred.
Items with a shipping surcharge within the contiguous 48 states
will have such charge clearly indicated in the item description
and/or prior to checkout in the shopping cart.
As some items are shipped directly from manufacturers, Baby Mine
Store does not have control over the shipping method (e.g., UPS,
USPS, FedEx, etc.) for those items. Also, single orders may be delivered
in multiple shipments.
Although we endeavor to deliver orders in 4-12 days, this is not
always possible—especially in the case of items that are shipped
directly from manufacturers--especially personalized, specially
ordered, large or heavy, and items shipped from those manufacturers
or importers.
Most bedding products are specialty ordered directly from the manufacturer
and require 2 - 4 weeks for delivery. As mentioned previously, in
order to offer the lowest prices possible and to expedite delivery,
certain items are shipped directly from the manufacturers.
Baby
Mine Store Return Policy
If you are not fully satisfied within 2 weeks
(14 days) of the delivery date, please return your order to us.
Email or call our customer service at customerservice@babyminestore.com
or 307-221-3126 to be assigned a Return Materials Authorization
(RMA), which allows us to keep track of the return.
The returned product must be in new and unused
condition, in the original box with all the documentation, parts
and accessories to insure full credit. "New and unused"
means sale-able condition, not dirty and not washed. We cannot accept
returns for an item with any indications that it has been used.
Return shipping costs are your responsibility
unless the item is damaged or defective. All our products are custom
orders and therefore are subject to a 30% restocking fee; customized
items may not be returned. If you have any questions about the restocking
fee as it pertains to your order please call us before we ship the
product as once it leaves the warehouse we have incurred our cost.
Additionally, Baby Mine Store often charges less that the actual
shipping and handling fees for items we sell. Returns for reasons
other than a product defect will be charged the actual cost incurred
by Baby Mine Store in shipping the product or order to you plus
the restocking fee.
We love satisfied customers so if you have any
questions about this policy, please feel free to contact us via
e-mail at customerservice@babyminestore.com or via telephone at
(307) 221-3126.
Please allow us 10-14 days once we have received
your return to process and credit your credit card.
You Must Inspect Packing and Product on Delivery
It is critical that you inspect packaging and the items contained
therein for damages immediately.
Prompt inspection of packaging should be done as soon as the order
arrives and while the delivery person is still there (if at all
possible). This inspection is especially critical for large items,
such as furniture, which may be prone to damage during shipping.
Neither the shipping company nor the manufacturer will provide any
allowance or insurance coverage if damaged packaging is not called
to the attention of the driver.
As a consequence, Baby Mine Store cannot be responsible for damage
that should have been reported to the shipper.
Damaged or Defective Items
If your order arrives at your door damaged, broken
or defective, we will either replace the broken parts if possible
or ship out a new item at our expense (subject to proper customer
inspections, as specified above).
Requests for replacement parts will be processed
as quickly as possible. Please note that we are not able to express
ship replacement pieces. We work hard to make your shopping experience
at Baby Mine Store an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or
exchanged product back from you. Within 72 hours of receiving the
item back in our warehouse, you will receive an e-mail that reflects
that your credit card has been credited.
All refunds granted are for the purchase price
of the product only and can only be issued to the credit card used
at purchase.
Canceling Your Order
If you have placed an order that you would like
to cancel, please call us at (307) 221-3126 within two hours of
placing your order to cancel it free of any charges.
Don't worry! Even after the two hours, our friendly
customer service will do all that we can to stop the items from
being processed and/or shipped but there is no guarantee that we
will be able to stop it in time. Orders or portions of orders that
have shipped before before we receive a written/emailed cancellaton
from you and have been able to transmit that to the shipping company
cannot be cancelled but may be returned subject to the Return Policy
of the store.
Baby Mine Store – Privacy and Security
Policy
We promise never to sell any customer's information
to any third party. This is our pledge to you, our customer. Only
BabyMineStore.com will use any information gathered on this site.
Your privacy is our first and main concern.
Transactions between you and our website are fully encrypted using
SSL technology provided by one of the leading vendors in the field.
Limitations: Even though we try our best to ensure
your privacy and security and always look to use the best available
and tested technologies to guard and protect our website and our
customers, we face the same risks as all Internet companies.
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